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Return Policy

We accept returns within 8 days of delivery when:

  1. you ordered the wrong product
  2. the product you received is not what you ordered
  3. the product you received is damaged or defective
  4. the size of the product does not fit
  5. the product is no longer needed

We do not accept returns when:

  1. after 8 days of delivery
  2. the product is damaged as a result of misuse

How to return:

Please fill in this form to submit your return request.

*The refund is made by PayPal. *You need to pay the shipping fee to return a product.

 
Marketing Manager: Masaharu Nemoto

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Ion Trading
Universal Plan Co., Ltd.
107 Tachikawa-Lumiere, 3-5-1, Ichiban-cho, Tachikawa-city, Tokyo, 190-0033, Japan
Phone: +81-42-848-5311 Fax: +81-42-848-5148
Copyright (C) Universal Plan Co., Ltd. 1993-2024

Japanese Corporate Number: 1012802002452 (National Tax Agency Japan)