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Return Policy

We accept returns within 8 days of delivery when:
  • you ordered the wrong product
  • the product you received is not what you ordered
  • the product you received is damaged or defective

We do not accept returns when:
  • after 8 days of delivery
  • the product is damaged as a result of misuse
  • other conditions apply

How to return

Please fill in this form to submit your return request.

*The refund is made by PayPal. *We pay the actual shipping fee to return a product when we refund you.
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Specialised shop for negative ion products, Ion Trading Universal Plan Co., Ltd.
107 Tachikawa-Lumiere, 3-5-1, Ichiban-cho, Tachikawa-city,
Tokyo, 190-0033, Japan
Phone: +81-42-848-5311 Fax: +81-42-848-5148
Copyright (C) Universal Plan Co., Ltd. 1993-2017

Japanese Corporate Number: 1012802002452 (National Tax Agency Japan)