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Warranty, Repairs and Replacement

One year warranty
We repair the product or replace it with a new one free of charge if it breaks or gets out of order within a year from the date of purchase.

Return procedure
You need to provide the purchase order number. Please contact us and then we will give you shipping instructions.

Shipping fee
We pay the actual shipping fee via PayPal after you return the product. You need a PayPal account to receive it.

Import taxes and Customs duties
We state "This is a repaired/replaced product." on the invoice. However, you may be subject to import taxes and customs duties when you receive it. You are solely responsible for paying the additional charges.

Not covered by warranty
  • More than a year has passed since the date of purchase.
  • The problem was caused by abnormal use.
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Specialised shop for negative ion products, Ion Trading Universal Plan Co., Ltd.
107 Tachikawa-Lumiere, 3-5-1, Ichiban-cho, Tachikawa-city,
Tokyo, 190-0033, Japan
Phone: +81-42-848-5311 Fax: +81-42-848-5148
Copyright (C) Universal Plan Co., Ltd. 1993-2018

Japanese Corporate Number: 1012802002452 (National Tax Agency Japan)