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2 Years Warranty, Repairs and Replacement

2 Years Warranty

We repair the product or replace it with a new one free of charge if it breaks or gets out of order under normal use within 2 years from the date of purchase.

Proof of Purchase

Some products do not come with a warranty. In this case, please provide a proof of purchase (*1) and then we offer the warranty.

(*1) Order number, Transaction number and so on

Return Procedure

You need to provide the purchase order number. Please contact us and then we will give you shipping instructions.

Shipping Fee

We pay the actual shipping fee via PayPal after you return the product. You need a PayPal account to receive it.

Import Taxes and Customs Duties

We state "This is a repaired/replaced product." on the invoice. However, you may be subject to import taxes and customs duties when you receive it. You are solely responsible for paying the additional charges.

Not Covered by Warranty

  1. More than 2 years have passed since the date of purchase.
  2. The problem was caused by abnormal use.

Marketing Manager: Masaharu Nemoto

Related Pages
  1. How to Order
  2. Payment Methods
  3. International Payment not Accepted?
  4. Shipping & Delivery
  5. Import Taxes and Customs Duties
  6. 2 Years Warranty, Repairs and Replacement
  7. Return Policy
  8. Cancellation Policy
  9. Privacy Statement
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Specialised shop for negative ion products, Ion Trading Universal Plan Co., Ltd.
107 Tachikawa-Lumiere, 3-5-1, Ichiban-cho, Tachikawa-city,
Tokyo, 190-0033, Japan
Phone: +81-42-848-5311 Fax: +81-42-848-5148
Copyright (C) Universal Plan Co., Ltd. 1993-2020

Japanese Corporate Number: 1012802002452 (National Tax Agency Japan)