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2 Years WarrantyWe repair the product or replace it with a new one free of charge if it breaks or gets out of order under normal use within 2 years from the date of purchase.Not Covered by Warranty
Proof of PurchaseSome products do not come with a warranty. In this case, please provide a proof of purchase (*1) and then we offer the warranty.(*1) Order number, Transaction number and so on Return ProcedureYou need to provide the purchase order number. Please contact us and then we will give you shipping instructions.Shipping FeeWe pay the actual shipping fee via PayPal after you return the product. You need a PayPal account to receive it.Import Taxes and Customs DutiesWe state "This is a repaired/replaced product." on the invoice. However, you may be subject to import taxes and customs duties when you receive it. You are solely responsible for paying the additional charges.
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Ion Trading
Universal Plan Co., Ltd.
107 Tachikawa-Lumiere, 3-5-1, Ichiban-cho, Tachikawa-city, Tokyo, 190-0033, Japan
Phone: +81-42-848-5311 Fax: +81-42-848-5148
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Copyright (C) Universal Plan Co., Ltd. 1993-2024 Japanese Corporate Number: 1012802002452 (National Tax Agency Japan) |